Returns & Exchanges

At MOMAX Official Global Store, we stand behind the quality of our innovative electronics and offer a 30-day window for returns on items in original condition. We aim to ensure your complete satisfaction with every purchase through a transparent and efficient exchange process.

Return Process

• 1.
  Initiate Return Request

  Contact our global support team via email with your order number and clear photos of the item to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Device

  Securely pack the product in its original MOMAX packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship to Service Center

  Affix the provided RMA label to your package and ship it to our designated regional inspection center using a trackable courier service.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.